SPECO Southern Parts and Engineering Company Return Policy
Call time: :

Technical

Contacting support please wait...

Return Policy

Returns
Once you have received and inspected your item, if you find it not to be the product you ordered or needed, you can return the product to SoParts.com. Please review the return policy below; however, if you have any questions or should you need additional assistance, please don't hesitate to call and talk to one of our customer service representatives.
 
Returns Due to Our Mistake
If an item needs to be returned due to a mistake on our part, please complete and email us the Request for Return form or call us at 1-888-793-4988. A Customer Service Representative will provide you with the return shipping address, freight account, and RMA number. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued. Freight charges will only be refunded if it is due to a company error in the Terms & Conditions and Return Policy.
 
Damaged or Defective Parts
All shipments are shipped FOB shipping point and receiver should inspect all packages for obvious or hidden damages before acceptance. Any evidence of damage should be noted on the bill of laden before acceptance. If items need to be replaced, submit a Request for Return Form or call us at 888-793-4988.
 
 
Other Returns
A Request for Return should be submitted within 30 days of receipt should you need to send something back for any reason not listed above. If you wish to exchange an incorrect item for the correct one, no restocking fee will be assessed against the return. You will be credited the full original purchase amount less shipping and handling charges. However, if you do not place an exchange order, a restocking fee up to 25% of the total will be assessed. If the item is not a regularly stocked item, the restocking fee assessed will match the manufacturer's restocking fee.
 
Note: Compressor oil and lubricant is final sale and not returnable or refundable. Custom ordered parts/equipment might not be returnable. Should you have any questions about whether a part or equipment is returnable, please contact us. Problems with capital equipment may be covered under warranty and our Customer Service Representatives will be able to assist in submitting a warranty claim.
 
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
 
To Return An Item:
1) Please complete the Request for Return form and email to info@soparts.com or fax to 1-770-817-2260. The Request for Return form will be sent back to you with an RMA number, return shipping address, and restocking fee percentage if applicable.
 
2) Returns that are not properly marked with an RMA number may be delayed in processing.
 
3) All returned products should be in original condition.
 
4) Return the product using your preferred shipping method to the address we provided.
 
5) Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number in case there are any issues during transit.
 
6) Once the return is received and inspected, we will issue a store credit or credit the credit card used for the original purchase.